eBook details
- Author: James Fitzsimmons
- File Size: 24 MB
- Format: PDF
- Length: 524 pages
- Publisher: McGraw-Hill Higher Education; 8th edition
- Publication Date: January 18, 2013
- Language: English
- ASIN: B00DC85YYE
- ISBN-10: 0078024072
- ISBN-13: 9780078024078
The best-selling and universally trusted eBook, Service Management: Operations, Strategy, Information Technology 8th edition (PDF) continues to acknowledge and emphasize the essential uniqueness of service management. The etextbook is organized in 4 parts:
Part 1: Understanding Services which provides a historical context as well as distinguishes the distinctive characteristics of service operations;
Part 2: Designing the Service Enterprise which covers designing the service enterprise to support the competitive strategy;
Part 3: Managing Service Operations that details topics such as Waiting Lines, Managing Capacity Demand and Service Supply Relationships and;
Part 4: Quantitative Models for Service Management that addresses forecasting and managing service inventory
P.S we also have Service Management: Operations, Strategy, Information Technology 8th edition testbank, instructor manual and other resources for sale. Contact for more info.
NOTE: This sale only includes the ebook Service Management: Operations, Strategy, Information Technology 8e in PDF. No access codes included.
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